Delivery & Returns
DELIVERY PROCESS & COST
Your order will be sent out to you once credit card authorisations have been obtained and delivery addresses have been confirmed.
As you will understand, we reserve the right to hold any order suspected of fraud.
Please note: We cannot deliver to a PO Box. All deliveries outside the UK will be charged for shipping and handling at our cost.
OUR DELIVERY OPTIONS
Please expect to receive delivery and tracking information 2 business days after your order is placed. Business days are Monday through Friday, excluding holidays.
REFUNDS ON DELIVERY CHARGES
If we make a mistake and send you the wrong order, or if you receive a damaged product, we will refund the delivery charges to your credit card.
Parcels refused at a destination will be returned to us. On return of the parcel a refund will be made to the card for the original order value less the delivery charge, less a charge of £10.
If you are unable to receive the parcel then a card will be left through the door and two further attempts will be made to deliver the parcel If the driver is still unable to make the delivery then the parcel will be held for five days waiting for your instructions. If no contact is made the parcel will be returned to us. Unclaimed parcels that are returned to us will be refunded less the original delivery charge and a further charge of £10. Delivery charges are non-refundable for returned goods.
Here at Anatom we offer a lifetime guarantee against any fault of manufacture on all our footwear. Please note that normal wear and tear is not covered by this guarantee. In order for us to process the warranty we would ask you to send a photo and details of the issue to us on the contact us page.
If for any reason you are dissatisfied with your purchase you may return it for either a refund or exchange within 30 days of receipt. The product must be returned in perfect condition and should include the original packaging. Refunds will be made back to the credit card that was used when the order was placed. Postage is not refundable.
Returns outside of the 30 day period will be subject to a 15% handling charge and must be confirmed by email before the item is returned. The product must be in perfect condition and should include the original packaging. The adjustment will be made to the original card that was used and will be made at the time of exchange or refund. This excludes the extended Christmas returns period. Returns costs are at your expense unless on the rare event the item is faulty and inside the 30 day warranty period.
We will provide documentation for the return of any goods which must be followed in order to obtain the refund. You must return the item in suitable packaging for transportation so as to avoid any damage. ALSO PLEASE NOTE ALL FOOTWEAR NEEDS TO BE CLEANED BEFORE RETURNING TO US. IF NOT, WE RESERVE THE RIGHT TO REFUSE TO PROCESS YOUR CLAIM AND/OR CHARGE A CLEANING FEE OF £15 PER PAIR INCL VAT.