Terms, Conditions & Privacy

Terms, Conditions & Privacy

The following terms and conditions apply to AMG-Group (the company) the exclusive distributor of Anatom Footwear. The Company is registered in Scotland. Company number: Z5273575. Registered address is 2 Kelburn Business Park, Port Glasgow, PA14 6TD.

Buyer/Purchaser shall mean any person, sole trader, partnership, business, body corporate or other entity detailed in the appropriate section of the sales invoice/order form and shall include all successors, heirs and assigns. Where a person deals entirely as a consumer, legal rights shall remain unaffected. Where the term buyer appears within these terms it shall mean consumer buyer/purchaser unless specified as relating to a trade buyer or consumer buyer individually.

Goods or equipment shall mean the items detailed in the appropriate section of the sales/order form and it shall be a core term of this agreement that all ancillary items are additional to this agreement unless specifically detailed within the sales invoice/order form.

Price shall mean the consideration due for purchase and shall include VAT unless otherwise stated. Purchasers should note that prices quoted may vary during the currency of brochures (upwards or downwards) and current prices are quoted at the time of order. In respect of orders placed via the Internet, these shall not be accepted by us until confirmed.

GENERAL

  1. "Working day" shall mean any day excluding Saturdays, Sundays and public holidays.
  2. These conditions shall apply to all of the company's quotations and contracts, orders (including telephone orders) for the sale or supply of goods accepted by the company. For the trade buyer, any other terms or representations, whether implied by statute, made prior to, collateral with or subsequent to the contract or order are hereby excluded and shall not be binding upon the company. For the consumer purchaser, additional conditions shall only be binding upon the company if confirmed in writing by the company.
  3. The company reserves the right to amend technical or clerical errors in any order without notice. In addition, the buyer shall ensure that all details contained within the order are correct and no liability for any error or inaccuracy shall lie with the company.

ACCURACY

This web site has been prepared solely on the information supplied by the contributors and manufacturers. Its accuracy cannot be guaranteed. The publishers and their production team cannot accept liability for inaccuracies, errors or omissions in such information howsoever arising. Prices are correct at the time of submission to the site, excluding genuine mistakes. If, by mistake be it a human error or systems error, we make a significant price error on a product, we will not be liable to supply that item to you at the stated price, provided that we notify you before we despatch the item to you.

Specifications are advised by the manufacturer, and are subject to change by the manufacturer at any time.

DELIVERY

Shipping options are as indicated on our delivery services page which is updated from time to time. You can find the current document here and you will see this at shopping checkout as well.

STOCK INFORMATION

Items on the web site are linked to our live stock system to provide as accurate information as possible.

Our website is linked to our warehouse system and our suppliers in some cases to give as accurate stock availability information as possible. In the very rare event that we have a stock error on our system, we will contact you straight away to advise you and offer an alternative option or full refund.

For items indicating they are available for backorder, we will contact the supplier and find out an availability date, and advise you this date or if the item is no longer available, so you can decide whether to wait for your item or cancel your order.

We may undertake additional security checks before delivering goods to you. This is for our customer's protection from any potential fraud, and thank you for your understanding.

REMITTANCE TERMS

Please note that for administrative reasons, we cannot take deposits or hold goods without payment in full. Your credit/debit card is charged in full at the time of order.

COMPLETED ORDERS & PAYMENTS

We accept payment via Paypal. If you are shopping from a non-UK country, please place your order in the normal way, and your credit card company will convert the order to your currency.

TAX

For orders made within the UK or European Union, 20% VAT is included in the price displayed. For Export orders outwith the EU: UK vat will be removed at checkout. However duty at your local rate may be applicable upon entry.

CREDIT / DEBIT CARD SECURITY

All our credit card, debit card and paypal transaction are processed via Stripe (Payment Service Provider). All credit card information is collected on their secure server and authorisation for the transaction is transmitted back to us as a unique transaction reference number.  At no point do we or any of our staff have access to this information.

VOUCHER AND COUPON CODES

From time to time we will offer discount vouchers and codes online, via email, and/or via our website. We reserve the right to cancel any coupon or voucher if it is being abused. Discount codes cannot be combined with other codes or vouchers or in combination with any other association. Discount codes that are for online use cannot be used for in-store purchases. Discount codes and coupons cannot be used for the following items: Gift Vouchers.Online discount codes are for use online only on our website, and cannot be added retrospectively, as our codes are constantly changing depending on the offer available at the time you are browsing our website.

ORDER CANCELLATION

An order cancellation can only take place if an item has not been despatched. If an item has been despatched in good faith, this will then be classed as a return.

Should you wish to cancel an order, please call us immediately on 08447 707058.

YOUR PRIVACY

Please read them carefully as they affect your rights and liabilities under the law.

We are committed to protecting your privacy. Our Privacy Policy explains how all personal information collected by us will be used. If you have any queries or requests concerning your personal information please contact us – our contact details are at the foot of this page.

What information do we collect about you?

During the shopping process we will need to collect information about you. The information that we collect will be your full name, billing address, delivery address, telephone number and email address. Details of payment cards used are only handled by a secure online payment agent; we do not take or keep this information.

So that we can continually improve the quality of our service, we also view customer traffic patterns. We do not collect information such as your name or address that can help us identify a visitor. We only collect information that can identify a visitor when the visitor provides it of their own volition.

As a subscriber to our service you are solely responsible for maintaining the secrecy of your passwords and/or account information.

We use CrazyEgg to analyse the use of our site, including recording mouse clicks, scrolling activity and mouse movements, as well as what you type in this website. This service is restricted to our site only and our site does not use CrazyEgg to collect any information entered in this website which will tell us who you are. You can deactivate our ability to analyse your web browsing and behaviour, which will universally deactivate the ability to capture information about your activity on all Crazy Egg client sites (including the Crazy Egg websites). To opt out of receiving tracking cookies for all sites using Crazy Egg, please email contact@crazyegg.com.

What do we use this information for?

We will use this information to complete the despatch of your order and to keep you informed of it’s progress from packing until delivery. Once the order has been completed we will use your information requesting a review of your product and the service that you have received. We only send one request for a product review and one request for a service review .

How do we store your information?

Your details will be held on our secure server and will fully comply with the UK Data Protection and any consumer legislation. If any secure information about you is requested from the secure server then it is encrypted before access using an SSL certificate that uses industry standard 128 bit encryption technology. This is the same level of encryption used by large banks to keep your information secure.

How long do we keep this information?

We keep your information for 12 months after your last purchase. This is so that the information is easily obtainable should you have any warranty issues. Please send an email to info@tekosocks.co.uk if you would like the information removing sooner than this.  Please send the request to remove data using the email address that is associated with the account.

Who do we share your personal information with?

We will only share your personal information with other companies that are needed to complete the supply of your order and those that monitor the service level that we supply.  As an example we will share your name, delivery address and email address with one of a service such as UPS ( United Parcel Service) , DPD and the Royal Mail.  We may also share your name and email address with Trustpilot who independently monitor our service level. We value your privacy. We never release your details to third parties by default, and will only do so with your explicit consent.

Cookies

We use “cookies” (tiny bits of information that are sent from web servers to web browsers – they help the server to collect information about the browser). We use cookies for to enhance our security, help us gather information during subscription and understand our web traffic trends. You can switch off your browser so that you do not accept cookies,

Access rights and contacting us

By law, you have the right to see the personal data that is held about you. You can obtain a copy of the personal information that we have on you by contacting us at:

AMG Group Ltd, 2 Kelburn Business Park, Port Glasgow, PA14 6TD

Tel: 08447 707058

BY USING THE WEBSITE YOU ACCEPT THE TERMS OF THIS PRIVACY POLICY. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY OR ANY OF ITS TERMS YOU SHOULD NOT USE THE WEBSITE AND SHOULD CEASE TO ACCESS THE WEBSITE IMMEDIATELY.

Trademarks

All Anatom trademarks, intellectual property and this website are owned by Mountain Sports limited.