Please read them carefully as they affect your rights and liabilities under the law.
What information do we collect about you?
During the shopping process we will need to collect information about you. The information that we collect will be your full name, billing address, delivery address, telephone number and email address. Details of payment cards used are only handled by a secure online payment agent; we do not take or keep this information.
So that we can continually improve the quality of our service, we also view customer traffic patterns. We do not collect information such as your name or address that can help us identify a visitor. We only collect information that can identify a visitor when the visitor provides it of their own volition.
As a subscriber to our service you are solely responsible for maintaining the secrecy of your passwords and/or account information.
We use CrazyEgg to analyse the use of our site, including recording mouse clicks, scrolling activity and mouse movements, as well as what you type in this website. This service is restricted to our site only and our site does not use CrazyEgg to collect any information entered in this website which will tell us who you are. You can deactivate our ability to analyse your web browsing and behaviour, which will universally deactivate the ability to capture information about your activity on all Crazy Egg client sites (including the Crazy Egg websites). To opt out of receiving tracking cookies for all sites using Crazy Egg, please email email@example.com.
What do we use this information for?
We will use this information to complete the despatch of your order and to keep you informed of it’s progress from packing until delivery. Once the order has been completed we will use your information requesting a review of your product and the service that you have received. We only send one request for a product review and one request for a service review .
How do we store your information?
Your details will be held on our secure server and will fully comply with the UK Data Protection and any consumer legislation. If any secure information about you is requested from the secure server then it is encrypted before access using an SSL certificate that uses industry standard 128 bit encryption technology. This is the same level of encryption used by large banks to keep your information secure.
How long do we keep this information?
We keep your information for 12 months after your last purchase. This is so that the information is easily obtainable should you have any warranty issues. Please send an email to firstname.lastname@example.org if you would like the information removing sooner than this. Please send the request to remove data using the email address that is associated with the account.
Who do we share your personal information with?
We will only share your personal information with other companies that are needed to complete the supply of your order and those that monitor the service level that we supply. As an example we will share your name, delivery address and email address with one of a service such as UPS ( United Parcel Service) , DPD and the Royal Mail. We may also share your name and email address with Trustpilot who independently monitor our service level. We value your privacy. We never release your details to third parties by default, and will only do so with your explicit consent.
Access rights and contacting us
By law, you have the right to see the personal data that is held about you. You can obtain a copy of the personal information that we have on you by contacting us at:
2 Kelburn Business Park, Port Glasgow, PA14 6TD