Shipping policy

SHIPPING PROCESS & COST

Your order will be sent out to you once credit card authorisations have been obtained and delivery addresses have been confirmed.

As you will understand, we reserve the right to hold any order suspected of fraud.

Please note: We cannot deliver to a PO Box. All deliveries outside the UK will be charged for shipping and handling at our cost.

OUR DELIVERY TIME

We manufacture in our small lots in an effort to reduce waste and maintain very high quality. We do not hold a lot of stock in the UK. Please expect delivery within 7 to 10 days of placing your order.

REFUNDS ON DELIVERY CHARGES

If we make a mistake and send you the wrong order, or if you receive a damaged product, we will refund the delivery charges to your credit card.

PARCEL REFUSED

Parcels refused at a destination will be returned to us. On return of the parcel a refund will be made to the card for the original order value less the delivery charge, less a charge of £5.00

UNCLAIMED PARCELS

If you are unable to receive the parcel then a card will be left through the door and two further attempts will be made to deliver the parcel If the driver is still unable to make the delivery then the parcel will be held for five days waiting for your instructions. If no contact is made the parcel will be returned to us. Unclaimed parcels that are returned to us will be refunded less the original delivery charge and a further charge of £10. Delivery charges are non-refundable for returned goods.